Nama General Manager

Company: Amanresorts International Pte Ltd
Location: New York
Posted on: November 15, 2024

Job Description:

POSITION OVERVIEWThe General Manager with F&B 575 at NAMA Japanese Restaurant at Aman New York will lead the daily operation to ensure all policies & procedures are effectively maintained at an optimum level while meeting and exceeding guests' expectations for quality of the product and service.This position has an annual compensation range of $110,000 to $120,000.RESPONSIBILITIES

• Organize greeting, seating and exiting of all guests using a professional demeanour; train, evaluate, and schedule all restaurant staff.
• Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory.
• Inspect all areas of the restaurant to ensure standards of service are maintained.
• Respond to guest inquiries and coordinate special arrangements.
• Enforce established guidelines and policies of the company.
• Implement new menus and promotions such as holiday and special event promotions.
• Provide instruction and/or guidance for guest and colleague safety in fire or other emergency situations.
• Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
• Provide leadership and support for all food and beverage staff.
• Chair daily departmental pre-shifts and meetings.
• Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
• Maintain an active trace system for guest history on their F&B preferences.Additional duties include but are not limited to:
  • Develop monthly and weekly forecasts.
  • Monitor and complete all payroll for the NAMA service team.
  • Assign group deliveries and special events to departmental management staff.
  • Attend all daily, weekly, monthly hotel and food and beverage meetings.
  • Develop and update menus, as appropriate; prepare and print menus as required.
  • Revise standards and procedures for department, as necessary.
  • Assist in computing and sending daily reports.
  • Provide a list of all rental items necessary for events to the Events department.
  • Analyse business activity and compile statistics/reports as required.
  • Support the Assistant General Manager in the implementation and/or following of department procedures.
  • Greet all guests, colleagues, and clients in a professional and friendly manner.
  • Handle all enquiries and bookings for the restaurant in an efficient manner to maximize sales.
  • Lead by example; motivate and be proactive in encouraging team commitment and spirit.
  • Coach and mentor individual team members to develop their skills and maximize performance.
  • Ensure appearance of colleagues is according to company grooming standards.
  • Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible.QUALIFICATIONS
    • 5 years' experience in a luxury hotel environment or similar role in restaurants or food and beverage.
    • High-end Japanese restaurant experience, preferably in Michelin-starred establishments; omakase experience highly recommended.
    • Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests.
    • Positive, engaging, and energetic personality.
    • Able to be organized, manage time wisely and work with little to no direct supervision.
    • Very high attention to detail and extensive service knowledge.
    • Must have good knowledge of food preparation, wine, and spirits.
    • Sensitive to cultural nuances.
    • Excellent communication skills, both written and verbal in English.
    • Able to handle a multitude of tasks in an intense, fast-paced environment.
    • Excellent people skills and the ability to work under pressure and with various stakeholders.
    • Ability to maintain a clean and professional appearance as per company policies.
    • Ability to stand for extended periods of time.
    • Ability to carry, push, and pull heavy loads up to 30 lbs; standing, bending and lifting will be required.
    • Multi-lingual is a plus.
    • TIPS, ServSafe certified.
    • Department of Health and Hygiene certified.
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Keywords: Amanresorts International Pte Ltd, Freeport , Nama General Manager, Executive , New York, New York