Sr Engr Spec-Ntwk Operations
Company: Verizon
Location: Basking Ridge
Posted on: September 25, 2024
Job Description:
When you join VerizonYou want more out of a career. A place to
share your ideas freely - even if they're daring or different.
Where the true you can learn, grow, and thrive. At Verizon, we
power and empower how people live, work and play by connecting them
to what brings them joy. We do what we love - driving innovation,
creativity, and impact in the world. Our V Team is a community of
people who anticipate, lead, and believe that listening is where
learning begins. In crisis and in celebration, we come together -
lifting our communities and building trust in how we show up,
everywhere & always. Want in? Join the V Team Life.What you'll be
doing...911 Sr. Engineer Specialist - Job Description:We are
seeking a highly skilled and motivated 911 Sr. Engineer Specialist
to join our team. You will serve as the 911 Public Safety Customer
advocate, providing technical support and monitor, analyze and
resolve all customer issues. You'll be responsible for coordinating
any planned work with authorized Public Safety personnel and
interface with internal and external organizations to ensure
service quality. You'll also be involved in customer escalations as
required to ensure timely resolution.
- Support TDM and SIP-based networks used in 911 services
- Support network evolution projects and processes to ensure 911
call delivery
- Documenting and tracking all service issues daily
- Reviewing Disaster Plans and Network Reliability with
authorized Public Safety Customer
- Provide updates to authorized Public Safety Customer
- Attest to customer 911 circuits annually
- Attend customer service meetings when applicable.What we're
looking for...You are energized by the challenge of working through
difficult situations and finding positive outcomes. You defuse the
situation, isolate the core issue and address the customer's
concerns. You enjoy gathering information, understanding the facts
of a situation, and like problem solving. You are flexible,
dependable and work well on a team.This position will be home-based
and/or location US.You'll need to have:
- Associate's degree or two or more years of work
experience.
- Three or more years of relevant work experience.
- Experience in Customer Service.
- Willingness to work flexible schedule including holidays and
weekends.
- Ability to work rotating on-call coverageEven better if you
have:
- A degree in telecommunications or two or more years of
telecommunications experience in the 911 field.
- Strong understanding of 911 VOIP and Wireless technologies and
protocols
- Strong verbal and written communication skills.
- Strong organizational and multi-tasking skills.
- Excellent decision making and analytical skills.
- Strong understanding of 911 architecture.
- Project/Program Management experience.
- 911 Network and/or CPE experience.
- 911 Switching or translations experience.
- External Public Safety or Emergency Services knowledge or
experience.
- Experience with Managed WAN Network architectureWhere you'll be
workingIn this hybrid role, you'll have a defined work location
that includes work from home and a minimum eight assigned office
days per month that will be set by your manager.Scheduled Weekly
Hours40Equal Employment Opportunity We're proud to be an equal
opportunity employer - and celebrate our employees' differences,
including race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, and Veteran status. At
Verizon, we know that diversity makes us stronger. We are committed
to a collaborative, inclusive environment that encourages
authenticity and fosters a sense of belonging. We strive for
everyone to feel valued, connected, and empowered to reach their
potential and contribute their best. Check out page to learn
more.Our benefits are designed to help you move forward in your
career, and in areas of your life outside of Verizon. From health
and wellness benefits, short term incentives, 401(k) Savings Plan,
stock incentive programs, paid time off, parental leave, adoption
assistance and tuition assistance, plus other incentives, we've got
you covered with our award-winning total rewards package. For
part-timers, your coverage will vary as you may be eligible for
some of these benefits depending on your individual
circumstances.If you are hired into a California, Colorado,
Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island,
Washington or Washington, D.C. work location, the compensation
range for this position is between $89,000.00 and $165,000.00
annually based on a full-time schedule. The salary will vary
depending on your location and confirmed job-related skills and
experience. This is an incentive based position with the potential
to earn more. For part time roles, your compensation will be
adjusted to reflect your hours.
Keywords: Verizon, Freeport , Sr Engr Spec-Ntwk Operations, IT / Software / Systems , Basking Ridge, New York
Didn't find what you're looking for? Search again!
Loading more jobs...