Product Support Representative Senior
Company: Disability Solutions
Location: Philadelphia
Posted on: October 18, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Computer Science Travel Percentage : 0%Job DescriptionAre you
curious, motivated, and forward-thinking? At FIS you'll have the
opportunity to work on some of the most challenging and relevant
issues in financial services and technology. Our talented people
empower us, and we believe in being part of a team that is open,
collaborative, entrepreneurial, passionate and above all
fun.--Product Support Representative Senior--The experience that
you will bring----
- Banking and Financial Industry experience strongly
preferred
- Client Management experience required, as this is a client
facing role
- Must be very articulate
- Strong analytical skills
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Excellent verbal and written communications skills
- Strong problem-solving skills
- Willingness to work on-call schedules
- Must be proficient in SQL
- Splunk experience a plus but not required
- Knowledge of FIS products and services a plus but not
requiredWhat you will be doing
- Provides in-depth product support to FIS clients by resolving
incoming inquiries.
- Responds to customer product inquiries via telephone or in
written internet-based email or chat sessions.
- Documents customer information and recurring technical issues
to support product quality programs and product development.
- Recreates client issues in test environment,
Identifies/documents how applications and systems interact to
support business processes.
- Resolves client concerns raised during installation, operation,
maintenance or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and
expertise are critical to responding to daily Client-centric
activities.
- Other related duties assigned as needed.What we offer you------
- A broad range of professional education and personal
development possibilities - FIS is your final career step!
- A competitive salary and benefits
- A work environment built on collaboration, flexibility and
respect
- Varied and challenging work to help you grow your skillset
- LI-MKFFIS is committed to providing its employees with an
exciting career opportunity and competitive compensation. The pay
range for this full-time position is $73,250.00 - $119,400.00 and
reflects the minimum and maximum target for new hire salaries for
this position based on the posted role, level, and location. Within
the range, actual individual starting pay is determined additional
factors, including job-related skills, experience, and relevant
education or training. Any changes in work location will also
impact actual individual starting pay. Please consult with your
recruiter about the specific salary range for your preferred
location during the hiring process.Privacy StatementFIS is
committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice.EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available hereFor positions located in the
US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Freeport , Product Support Representative Senior, Other , Philadelphia, New York
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