COMMUNITY ASSOCIATE - CHERRY HILL
Company: Regus Management Group LLC
Location: Cherry Hill
Posted on: October 18, 2024
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Job Description:
Community Associate923 Haddonfield Rd.Suite 30008002 Cherry
HillNew Jersey, United States of AmericaThe world of work is
changing...short commutes, flexibility, and convenience are the
minimum standards employees want when it comes to how they want to
work!At IWG, we are leading the way. We've built the world's
largest workspace network so that our customers can work from
wherever, and however, they want... in over 120 countries across
the globe!Join us and help us bring more freedom to people and
businesses, while expanding our network. You'll be able to enjoy a
great work life balance and competitive benefits, while growing
your career path along the way.The opportunityAs a Community
Associate, you'll work closely with new and existing customers
across a myriad of industries, working to create and maintain your
own community within your center, where you will help take care of
all the administrative and support needs for your customers...so
that your customers can focus on running their business.A typical
day at IWGYou arrive a few minutes before your center opens to make
sure everything is ready and check there's nothing the cleaners
have missed.Customers arrive all throughout the morning. One asks
you for a changed WiFi code. Another wants to know if his important
package has arrived. A woman needs directions to her meeting
room... and can you help her set up the projector and show her
where to find a great cup of coffee. You're off to help her get
set-up, as soon as you connect the incoming call to another
customer. You may sure that all of the services are properly
charged, so that invoices are accurate.It's time for a quick coffee
break, relax and enjoy a few minutes to yourself.The mail arrives.
You sort through it while dealing with a whole host of other
customer requests, remembering to email the customer from earlier
to let him know his package is waiting for him in his mailbox. And
that's lunch.A new wave of customers arrive throughout the
afternoon. You help a customer with printing and another with their
invoice. A customer in a team room say it's too hot in their
office, no problem you are on it and open a ticket in our service
portal.You've earned yourself another quick coffee break, relax and
enjoy a few minutes to yourself.Early afternoon, you sit down with
the Community Manager to discuss the organization of next week's
networking event in your center. You plan and write the e-invites
to customers, then create, print and put-up posters on the
noticeboards around the center. To your excitement, the Community
Manager is coming around the corner with a prospect (someone
interested in joining the IWG community), you share a few details
about what makes this space so amazing for your customers and
encourage them to join the network soon so they can participate in
next week's networking event - then you head back to finish putting
up your posters.The day is coming to a close. Time to gently ask
the large group in meeting room 3 to start wrapping up. You direct
them to the nice restaurant you know around the corner, so they can
grab a bite and continue their discussion. You ensure everything's
nice and tidy, it's time to head home.About youWe're looking for
someone who knows how to manage multiple tasks while providing
customers with the best possible service. You also need to be:A
good communicator, with the ability to build strong professional
relationships and empathize with people's needs (Ideally 1+ years
of customer service experience)Happy taking ownership of problems
and finding ways to solve themPositive, enthusiastic, and able to
adapt to fast-changing situationsExperience and confidence using MS
Office and other basic IT equipmentLegally eligible to work in the
Country you are applying within and at least 18 years oldWhat we
offerOn top of a competitive total compensation package, you'll
enjoy:Work life balance (no standard nights/weekends)Generous paid
time off plans (sick and vacation)11 Paid Company Holidays per
calendar year (in addition to your PTO accrual)Competitive 401K
Program, with a Company matchAffordable and comprehensive health
care for all full-time team members (and some plan options for
part-timers as well)A quarterly bonus plan program, plus an hourly
rate of $17.62A bright and inspiring work environmentTraining and
development opportunities aligned with great career path
opportunitiesA professional workplace community (business casual
attire required)DocumentsNotice of Affirmative Action Policy
Statement - USA.pdfPhysical Requirements for Regus Field
Operations.pdfUSA Community Associate job description 4.docxRegus
is an equal opportunity employer. In accordance with applicable
law, we prohibit discrimination or harassment in employment based
on your actual or perceived: ancestry, age, color, disability
(physical and mental, including HIV and AIDS, genetic information,
gender (including gender identity or expression), marital status,
medical condition, genetic characteristics, cancer or a record or
history of cancer, military or veteran status, national origin
(includes language use restrictions), race, religion (includes
religious dress and grooming practices, sex (includes p regnancy,
childbirth, breastfeeding and/or related medical conditions),
sexual orientation or any other consideration protected by federal,
state or local law. Our commitment to equal opportunity employment
applies to all persons involved in our operations and prohibits
unlawful discrimination by any Team Member, including supervisors
and co-workers.
Keywords: Regus Management Group LLC, Freeport , COMMUNITY ASSOCIATE - CHERRY HILL, Other , Cherry Hill, New York
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