Lead Customer Care Specialist
Company: VirtualVocations
Location: Jamaica
Posted on: November 15, 2024
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Job Description:
A company is looking for a Lead Customer Care Specialist to join
their remote team.
Key Responsibilities
Ensure high-level support for complex customer inquiries and
complaints
Perform root cause analysis to identify and resolve underlying
issues
Lead continuous process improvement initiatives within Customer
Care
Required Qualifications
High School Diploma/GED
7+ years of clerical or administrative experience
Proficiency in Microsoft Excel
Ability to operate office equipment (e.g., copier, fax machine)
Preferred: 9+ years of experience in the automotive industry
Keywords: VirtualVocations, Freeport , Lead Customer Care Specialist, Other , Jamaica, New York
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